We are proud of our products and we hope you are HAPPY!
.... but on the rare occassion the products don't measure up to your expectations and our promise ...
Payments & delivery
Secure payments
We offer over a dozen payment options to ensure you can pay via a method that suits your needs. All payments are processed securely by a third-party payment provider, and are protected by encryption. Should you return any of your order and are due a refund, we will refund the value of your order via the payment method you originally used.
DELIVERY
Our online store is automatically set to FREE SHIPPING, which calculates the best shipping routes, rates, and handlers to make sure you receive your goods quickly and conveniently.
We usually ship orders same day, if order is placed before 2:00pm EST , with estimated arrival at your doorstep within 48 hours.
... and depending on the alternaitve shipping options you choose, you should receive them within 3-5 working days.
Our Buy with Prime users, may get orders alot quicker.
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Products
Are ingredients actually sourced from Africa?
Yes, all our products are curated from best locations where these items are typically grown, farmed, cultivated or sourced. We ensure we patronise local farmers, small businesses and other vendors /agents who are ethical in their practices.
Are your products Gluten-free or vegan friendly?
Majority of our selections are Preservatives free, non-GMO, 100% All Natural and unless otherwise stated, gluten-free, grain and nut free as well as vegan friendly. Please always read labels carefully before purchasing any item.
Still not sure? .... We are one call/email away, if you need any additional clarifications. +1 770 740 9515
How should I store my products?
Our Products are individually packed in resealable pouches for convenience and storage. These bags/pouches are fridge and freezer friendly, so products stay fresh and moisture free. Our oils come in resealable twist-cap bottles that are designed to minimise spillage while keeping products fresh.
Each product has a batch number and tentative Best Before date, please always check this to make sure it lines up adequately, otherwise, please contact us for a replacement.
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International Shipping
We currently only ship within the United States, which is our primary base of operations.
Through our partnership with e-commerce providers like Amazon, Ebay, Walmart and Etsy, we are able to reach all our target audience conveniently with Fast, Free Shipping.
Please Note:
We are the only licensed sole distributors of HATF’S Shepherds Natural, Hapi Bakers Choice and HATF Snackies brands.
You can only find us on authorised platforms like Amazon, Etsy, Ebay, Walmart and our official website.
Do not purchase our brands from any stores not listed here. You may be buying counterfeit products.
We trade under the business name: HATF HAPPY AFRICAN TROPICAL FOODS and have official stores on all the major e-ecommerce platforms highlighted here. Anyother seller, is likely not authorised to do so and should be questioned or reported promptly.
We can be reached by phone +1 770 740 9515 or by email at info@happyafricantropicalfoods.com
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Returns & Refunds
REPLACEMENT
If you received defective, damaged, or incorrect products, please contact us at info@happyafricantropicalfoods.com and provide a photo of the products that you received to confirm the condition of your order. Our team will provide replacement or refund assistance.
If your order experienced problems with shipping or delivery, please reach out via email. To receive timely assistance, please provide your order number and confirm your full shipping address in your information form.
Please contact us regarding any assistance you require within 10 days of your order’s purchase date. After 10 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.